Catherine M Connaghan

Review of Osprey Hotel & Spa

Booked twin room. When we arrived we were given a ...

Booked twin room. When we arrived we were given a double room - No issue with getting this changed unfortunately the new room was freezing at night but had an oil heater in the wardrobe which we used. We did not raise this with reception until we were leaving so possibly could have moved again.

Would recommend the spa - both myself & mam had great treatments from lorraine & sarah.
We went to the pool following this. For some reason the access direct from the spa is locked and on leaving despite stating our intentions to go to the pool we were not advised that we would need to not only walk through the full hotel, across the underground car park but also outside the main building and back through the front door of the leisure centre which would have been grand had we not been still in our spa robes. Can not understand why this connection is locked.

Despite above the hotel itself is very comfortable and the staff are extremely friendly.