very bad experience ordered a kurta it was small a...

very bad experience ordered a kurta it was small and not what it looked so asked for an pickup but got 3 calls saying y dont you take it to your nearest westsde store and give it when i refused they sent pick up and even though i had paid cash they said they will refund on my account they took my bank details but its 10 days have not received and amount and when i called they said they have not details of any such transaction on record so apparently i have not ordered anything so i was angry all of a sudden they found my bank transaction and said back has rejected the amount and asking for explanation they dont know i askd send me the transaction details they dont have ..is iss some kind of a spam going on or what ,,i have not got any response bck from them yet ....please people be careful