The absolute best customer service and sales exper...

The absolute best customer service and sales experience I ve seen anywhere. Why can t I give 6 stars?!

I move around often for work and because of this, I end up dealing with BMW dealers across the country. I buy BMW expecting great service and dealers rarely disappoint. That said, my most recent experience with Nick Alexander BMW has set the standard for excellence as far as I m concerned.

My wife's X5 was just totaled in an accident so I was searching for a CPO X4 for her. She had a very specific color/options combo she wanted so I was searching nationwide with a plan to ship to my home in Virginia. As luck would have it, what she wanted was on the exact opposite side of the country on the Nick Alexander BMW lot.

The car was perfect and listed at a fair price so I called immediately. It was an hour before closing time on a Sunday and Irvin Fonseca picked up the phone. He couldn t have been more helpful. He really went out of his way to make sure I was comfortable buying this car long distance. He sent me pictures, video, and answered numerous (probably annoying) questions.

When I told Irvin I d take the car, there was initially some confusion. I guess the car was not really supposed to be for sale yet and had been listed online inadvertently. It was still in the service department undergoing the CPO inspections.

My initial thought was that they wouldn t be able to sell me the car because it was still in maintenance and the price would likely increase based on any work being done to certify it for BMW CPO.

As it turns out, my concerns were unfounded. Everything quickly sorted out after speaking to Henry Ryu and Axel Rodriguez. In a pretty classy display of integrity, they honored the original price listed on the web page, agreed to hold the car for me until it came out of service, and helped me through a complicated out-of-state registration issue.

I really can t say enough about the incredible sales department at Nick Alexander. As I type this, the car is getting ready for transport but if the customer service is any indication of the rest of the operation, the car will not disappoint when it arrives.

Thank you to the Nick Alexander team for making this a fantastic car buying experience for me and keeping me in good graces with the wife.