Karen O'Donnell

Review of Best Western Yarra Valley & Os...

The good: Beautiful environment, friendly staff, a...

The good: Beautiful environment, friendly staff, affordable rates and local kookaburras dropping in for a feed.
The bad: small rooms with very hard bed, food overpriced and underwhelming. Tasteless Gnocchi and burnt scrambled eggs and soggy bacon for breakfast. Had to find a positive with the food. I can't understand the glowing food reviews at all. Then the paper thin walls made for a terrible nights sleep. We could hear the conversions from next door (they weren't that loud). Then at 3am, drunken guests from the in-house birthday function started knocking on doors and laughing hysterically.
Sleep deprived I was glad to hastily leave the next day. However, I was called a couple of days later advising that Id left behind a few makeup brushes. The only option was to return them cod @$16 postage. This was a greater cost than the brushes. The caller offered to return via normal mail. I thanked her. Later that day another woman called me saying that Id have to pay the $16 cod to have them returned! Seriously? After eating lunch and dinner in their restaurant i didn't even warrant a few dollars postage. Very poor customer service. I've reduced my rating accordingly!