Every time you try to contact them regarding your ...

Every time you try to contact them regarding your order, you need to wait for at least 30 min on phone. I hung up after waiting for 45 or longer... The other option would be email, in that case, I wish you luck getting a reply!

To sum it all up, they have horrible customer service. Also, all previous reviews are 100% reliable. High schools have some kind of contract with the company so students are stuck with crappy services runned by amateur photographers (90% of them at least).

If you really want good grad photos to put around the house or give to relatives, find a separate Portrit Studio for that!