My friend of over 60, English lady, was stopped by...

My friend of over 60, English lady, was stopped by security after an alarm was set off by her.
They treated her miserably, she cannot speak Italian. Obviously nothing abnormal was found in her bag. They detained her with no reason and made her feel miserable.
After more insulting behaviour by security staff , she was told to leave.
Her husband who was attending the international respiratory conference found her in tears at there hotel.
No apologies were offered.
Criminal behaviour