Better than average for durable medical equipment ...

Better than average for durable medical equipment supplies. My previous insurance companies required me to use either Apria Health Care or Lincare. Both those companies are a nightmare to deal with compared to Better Living. Overall Better Living was pretty good. They honored the contracted rates with the insurer. The best way to communicate with them is via email. Unfortunately there were many instances where their customer service went MIA for phone support. They actually have an in house delivery person. Product was delivered a week late, with no notification, but at least it did arrive. They need to improve on their communication responses and actually get back to the patient but compared to the big companies they are much better. The bar is low these days for all customer service everywhere. I plan on using Better Living again. Dealing with ordering DME can be a lot more painful with other providers.