I had a big problem with the booking of the room, ...

I had a big problem with the booking of the room, which is why the rating is lower than would be expected.
I booked a room at the end of May for a two-night stay some months ahead. I booked online and quoted a credit card. Somehow, the card details were not recognised and a month after booking the room, I was contacted and asked for card details. Knowing someone who had just been the victim of card fraud, I was ultra-cautious about giving out any information - very suspicious about who i was speaking to. My room was cancelled without my knowledge and it was only the night before I was due to arrive that I checked my booking and learned of the cancellation. I managed to re-book (and at a lower rate), but it was a very unsettling incident and I am curious to know why the central reservations team had my card details but the hotel didn't. Perhaps this is all 'lost in translation'.

However, my wife and I liked the the hotel and would gladly stay there again, booking the room directly with the hotel.