Brokk

Review of Southborough Medical Group

I like the doctors and the care. Last year they w...

I like the doctors and the care. Last year they were bought by Reliant. I'm not very happy with them. Reliant is more difficult to deal with for billing, they added additional "services", like annoying phone calls. You can't pay your bill in person any more, you either have to sign up for an on-line account, or you have to call and wait on hold to talk to someone. Recently my health portal account was disabled for no reason. Just a lot of annoying facets all because they are now owned by this larger company who feels a lot less friendly than the local management used to be. If I was starting over trying to find a place to meet my health needs, I would look elsewhere rather than Southborough because of this.