Chris Yoo

Review of Mercedes - Benz of Arlington

The most unprofessional experience I've ever had i...

The most unprofessional experience I've ever had in my life. On July 16, I bought a vehicle from this dealership. There were some hiccups, but I didn't think much of it. I was excited and I didn't want the poor service to ruin the experience. Now, I am very frustrated so I'm stating all the issues I faced.
(1) The finance manager provided the wrong interest rate and cost of owning the car. **He used the wrong duration by mistake, which I understand can happen.**
(2) The same individual forgot his password to access and print one of the contracts (the multi-shield protection contract). **I was quite shocked.**
(3) When I started to review the paper work at home, I realized some files were missing. So, I had to call and get them emailed to me. **Yikes!**
(4) The extended car warranty contract had two surcharges not marked. **If I had not gone through the paperwork, I would never have known something was missing.**
(5) There was some misunderstanding in terms of the benefits for the multi-shield protection contract. It lacked a windshield protection plan which I thought was included. **I understand things like this can happen.**
(6) On July 18, I asked for the multi-shield protection contract to be cancelled. The manager stated he will send me the contract by July 20. I never received it. **I'm slowly getting frustrated by the lack of respect for my time. Plus, he should keep his word.**
(7) On July 22, I reminded him about the multi-shield cancellation contract. He responded back stating he sent the cancellation contract and it might be in my spam folder. I responded respectfully again that I did not receive the email. **It was quite hilarious he would think I did not know how to use my personal email.**
(8) After waiting another two days for a response, I emailed him again that I did not receive the contract. Finally, he sends it to me the following day (July 25). **It was annoying that I had to send him an email asking him to read my previous response.**
(9) On July 27, I sent him the cancellation contract and requested what my new total balance would be. So far (July 30), I've not received a response. **Now, I'm get extremely irritated.**
(10) As I was getting frustrated, I called the online sales manager who sold the car to me. I told her I needed to speak to another finance manager and she placed me on mute. Unfortunately, she unmuted me for a few seconds and I overheard a man stating "I do not want to speak with him." **I do not know what the circumstances were, but I felt utterly disgusted and disrespected.**
(11) Conclusion: All I wanted to do was cancel my multi-shield contract and get an update on my balance. I do not understand why this had to be so complex and frustrating.