Josiah Mangiameli

Review of Worcester Charter TV3

This is a review for the Worcester support center)...

This is a review for the Worcester support center)

Charter internet has been much faster and more reliable then other ISPs I have had in the US. They offer reasonable speeds (65 Mbps) in their lower tier pricing. Unlike other ISPs which try and pretend that 5 Mbps is actually a viable option at the same price. (I am looking at you Xfinity).

We also had an excellent experience with their setup team. We recently moved into a newly renovated house that had entirely new wiring. After the initial setup, we kept having the internet drop out for large gaps of time. The charter support team always sent a technician the next day. Over the course of a week, we were elevated to the higher tier support team who were at the house for huge stretches. We were given a direct phone and email number and they got back to use, even on nights and weekends. The ended up replacing all cabling and connections inside and outside our house, and some parts of the neighborhood, at no cost to us. They continued to monitor us for the next week and would stop in to make sure that it was still working.

Not only did they solve a very difficult bug, caused by the houses wiring and not their, they did it with some of the most friendly and knowledgeable techs I have met.