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Amber Wolff

3 years ago

Things I did not use to rate the company but just ...

Things I did not use to rate the company but just some advice. We did the middle yough. Its VERY rocky and shallow at points. Most of the time was spent getting off of rocks for 9 miles. Have a guide or strong paddlers. Bus trip is about 30 min and for us very cold. And after the 9 miles you have quite a walk back to the shop and its dangerous right now with construction on the bridge. VERY dangerous. Watch small children.
ok why the 2 stars. We reserved 8 people over a month ago and added 2 more about a week ago. When i called a week ago i was told newly updated showers were available. They were horrible just from the looks and closed anyways. We were told on our trip we would have a boat in the front with a guide and a boat in the back with a guide. We could choose if we wanted a guide and I said I did due to having small children in ours. This was not the case and we were the only boat without a guide and we struggled and were rushed by the back boat. I was told there would be breaks to allow the children to swim. One time and they were only allowed 10 min after lunch. I was told there would be a variety of ham, turkey and veggie wraps yet there was only turkey. When i made the reservation i specified one on my guests COULD NOT have meat on their wraps. This was not communicated to the guides so my guest did not eat. Another guest didn't get chips because their were not enough. The guides were wonderful. Encouraged us when we were ready to give up. Also we started late. We arrived promptly at 11:30 and were turned away due to people not arriving yet. According to the reservation 11:30 is arrival 12:00 leave. We left closer to 1pm. Parking is horrible here too. People double park because honestly no choice and have to you to wait for someone to move a car.

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