Richard Ramirez

Review of Hyatt Regency Newport Beach

This hotel is very beautiful! Great view, great lo...

This hotel is very beautiful! Great view, great location, and very nice property. There was some opportunity regarding the staff, and service. Other than that it would have been 5 stars. However, for the price you d expect a little better service. I reserved a fire pit, and the allotted time is 40 minutes. We asked where to find the fire pit that was reserved, and they told us to just walk out to the left and walk straight down. We passed a fire pit that was already taken. We had to call and ask which fire pit was reserved, and they gave us more specific directions. The fire pit has a small sign behind the seating area that had no name, and was hardly visible. We had ordered chips and salsa to be delivered with 1 mixed drink and the s mores kit as soon as we arrived to the fire pit. The s mores kit did not come out until our time was over. I asked if they could deliver it sooner, and did not get a reply. Once my time was over I asked to cancel the s mores kit since it s prepackaged and they said it was already on the way. Some of the staff also seemed rude to some of the other guests. Other than that the hotel was very nice.