K. Kwok

Review of Town & Country BMW

Extremely bad customer service. Went here twice to...

Extremely bad customer service. Went here twice to purchase a pre-owned vehicle. First visit, a pre-owned salesperson helped me and I told him I am only looking to test drive a BMW as I never owned one before. He then told me all the used cars the dealership has and not helping me test drive the demo cars. He only told me I should go to the "new car department" but he did not guide me there. I did not even know where it was, did not know they had two different areas for pre owned and new cars. This salesperson also looked down at me because I am still a student as if I have no money to purchase the car and I am just looking around to test drive for fun. I am pretty sure he did not want to help me test drive the cars because he thinks that I'm not serious in buying it. So I walked home empty handed, didnt even test drove a BMW even though that was my only request. Bad customer service.

My second visit was to purchase an off-make car with Brandon Steir. Bad customer service as well. No manners and did not took care of his potential buyers. He also seems to look down at me. I don't know why BMW treats their customers this way but this town country dealership really push customers like me away. This salesperson did not help me reduce the price and did not even make the effort to talk to his manager. Extremely lazy. I told him that if the price does not fit my budget then I don't think this is the right car for me. He then seems to not care about me anymore and when i left, he did not stood up and said anything. He kept sitting and staring at his computer like I was not there. Not even saying thank you or at least say the appropriate things you would say to end a conversation with a customer. No manners. Poor customer service. He did not help me with anything. Two times BMW did this. Family owned a BMW very long time ago and sold it within a year because the car did not perform very well. I tried to give another chance to buy this brand and this is how they treated me. Never ever going back and i don't recommend anyone going here to purchase a pre-owned car. Thank you for ruining my perspectives on BMW. Will never buy any BMW product.