Suzanne Iwai

Review of Quality Hotel, Dudley

The cleaning staff deserve another two stars becau...

The cleaning staff deserve another two stars because they have lousy facilities and a outdated, outmoded environment with unsupported working conditions. Management back at head office need to wake up to their local competition,Village/ Premier Inn on their doorstep. They need to do some serious refurbishment work in all the rooms, dining area and reception. At the very least get cleaning staff trolleys, steam machines for all the flooring and schedule regular door handle wiping !!. Location is convenient opposite a 24 HR Tesco, Dudley Castle and only 8 miles from Cadburys world. Breakfast staff mostly very helpful but l imagine painfully aware of poor decor. . However on the Sunday l asked for a boiled egg and was told at 9.30( half-hour before breakfast finish time) that they would have to ask the 'chef'. Well goodness knows where they were having a snooze, ciggie or ?! They were missing ' in action' for forty minutes - in which time l had eaten cereal, toasted several sets of bread, had tea and tidied my table. These are not chefs. They are short order cooks, short of cooks. Can't complain ultimately as this was part of a superbreaks bargain break and as such great value with its free entry into Cadburys World. The hotel can't continue to rely on co promotions to survive. It needs to wise up and chase the money from repeat custom. Refurbish or slide into the annals of Black country museum history. NB watch out for hot taps in bathrooms working in reverse. They can be scalding. !!