Unprofessional! Worst Company! There's a very rude...

Unprofessional! Worst Company! There's a very rude, disrespectful and incompetent individual by the name of Dan at this center. I was on the phone with someone named Alex discussing how my delivery was rescheduled twice! I took 2 days off from work to stay home for this delivery and it was canceled both times. Now I have to take a 3rd day off from work. I told Alex that I need this table as I'm expecting company the next day, and I heard a voice (Dan) in the background saying "Come pick it up!" in a very demeaning and disrespectful tone. Do these customer-facing individuals get any customer service training? Or a training on simple manners and how to speak to other humans? And who's going to compensate me for missing 3 days of work? I truly wonder if the table is even going to show up tomorrow.