My review will be split in two parts so that peopl...

My review will be split in two parts so that people can have a true picture of Mazda of Clear Lake. It seems most reviews here focus exclusively on the car purchase, which is really only half the deal of buying a car. It would be like saying "It was super easy buying a TV!" and giving a place 5 stars, with complete disregard to any of the follow-ups (warranty, customer service, returns, etc).

It was convenient buying a car. The process was smooth, the salesperson was nice, and they answered all of my questions. They said I would get free oil changes, which sounded great. The financing guy was trying to sell me all kinds of stuff but I opted not to get any further warranties after reading into details what the extra warranty actually covers. I would give 4 stars for the actual process of buying my car.

The bad part is everything else. Those free oil changes take hours (and that is with an appointment!). On top of that, they will nickel and dime you for everything they can find during that oil change. They will look for everything that could be wrong, even though you purchased a brand new car from them 6 months ago. They will say you need to replace the oil filter, that you should get their full blown service for hundreds of dollars, that your time belt needs replacement, etc. At this point I would much rather pay for my oil change from an honest mechanic than deal with these pushy tactics. On top of that, their front desk lady had her headphones in and had her feet on the counter. I think that shows what kind of a place it is.

Look at the reviews on Yelp; I think those reviews paint a much more accurate picture. 99% of the Google Reviews focus only on the process of buying the car.