The reason I'm giving an average rating is because...

The reason I'm giving an average rating is because normally my experience with Seasons 52 is above average, but our last visit to one... it was the one on Sand Lake Rd. for Mother's Day... and I'd have to give it a below average rating that day. My hubby took me there and we had a reservation for 8:15.. later than we'd hoped to get but that was our fault for not making it sooner. We approached the desk and were told that they were running way behind and our wait would be 45 minutes to an hour. It's Mother's Day... what were we going to do... leave?? Without a reservation, we knew we'd be stuck waiting if we tried somewhere else. So... they had us. I'm not sure the purpose of taking reservations. I totally understand they may not be able to time it perfectly (though many do). I understand things happen. But up to an HOUR?? And everyone that came in was having this issue and obviously weren't happy with the lack of reservation management. My husband & I were offered nothing for our dilemma, so we asked if there was something they were comping people for that this was happening to... dessert & coffee... anything? So upon our request, we did receive that... and he also then offered a coupon for a future visit for an appetizer. Better management offers without being asked, especially if it's more of a fine dining establishment. Having to make the request just cheapens the place. Having gotten through the wait, we finally got to a table and received good service (not excellent just because he seemed stressed and it showed toward us... but he was attentive and did a good job. We just usually have more friendly service there). The food was excellent overall... My husband had the Rainbow Trout and it was the BEST! I don't even like fish and it's the dish I'll order the next time I go! I had soup and a salad just because it was so late. The Chicken Chili was mediocre... but not bad. They have better options so I won't get that again. I will go back, but will avoid it for special occasions. They can't seem to handle it.