During our stay this weekend, we spent over $1500 ...

During our stay this weekend, we spent over $1500 at this hotel on rooms and the spa. The spa day was amazing. However, on the first night, we didn't sleep due to the screen being detached from the balcony door and beating against the glass with the wind from the beach. The next morning, we asked the front desk to have maintenance to fix it. Long story short, after calling the desk 4 times throughout the day, when we got back to the room at 830pm it had STILL not been fixed. We had to wait up for maintenance to get up to the room, then ANOTHER wait for them to fix the screen. Very unacceptable.

When checking out this morning, we spoke with the manager. He was rude telling us he could only take off resort fees, which we didn't use anyway... and said "If you're asking for a free room, that's not gonna happen." First off, we weren't asking for anything free, only expressing how unsatisfactory our visit was... especially with the money that was spent. The manager was very rude and not willing to listen beyond what the front desk had already taken care of. As far as the hotel, this is a nice place... as long as you don't have any issues to be fixed. And don't expect a manager to help.