charles mccoy

Review of The Galler Law Firm, L.L.C.

I reached out to your office in regards to a consu...

I reached out to your office in regards to a consultation. I spoke with Karen who was unbelievably rude. I told her that i wouldn t be able to attend the appointment that had been scheduled by your answering service ( which i was unaware of). Furthermore, Karen your office manager accused me of disconnecting (hanging up on her) the phone call when i was looking to reschedule. For this being the first time me reaching out to your firm which by the way i was referred too i couldn t believe this experience. It truly felt as though i was being attacked over the phone call. I highly recommend Karen (office manager) being taken out of a role of leadership based on that experience. If she behaves in such manner i definitely would not like to see how everyone else is in the office.

Update: This review was suppose to be updated a few weeks ago. To let everyone know that the previous review was truly a knee-jerk reaction which I m sure every human being has done before! Once you called and explained to me what had happened with your staff and how they were going to be undergoing some more of the managerial training that you had to offer i felt that there was truly hope. For you to say Mr. Galler that i come off hostile you clearly have me confused with someone else. Being apart of the martial arts community and training and studying discipline, respect, honesty, and self control the last thing i would do is look to be hostile. So i take this as a huge insult to my character. I will continue to search for someone that can truly help better my situation. I m not looking for handouts. And I m for certain not looking for a firm that believes they can disrespect someone that is reaching out to them for help. Have a blessed day!