This is our 3rd Escalade (and fourth Cadillac) and...

This is our 3rd Escalade (and fourth Cadillac) and honestly, I should have learned my lesson by now. All 3 have had nothing but problems with the automatic running boards not going up and all 3 had had corrosion on the rims and trim.

We have 55,960 miles on our current Cadillac ext and replaced all 4 tires at 41,000 miles. All the wheels are and all chrome trim on the car has corrosion. Crestview refused to do anything about it even though we have the extended 100k warranty along with an additional wheel and tire protection warranty. Crestview has said that it is cosmetic and refused to cover it. The rims have all leaked and have had to be fixed multiple times. I would think that corrosion would be covered under one of the two warranties we have but Crestview said no, Serra says differently

We bought this Escalade from Crestview because they were close to our home. We stopped using them because we had our car in for service and an oil change and they gave it back saying that everything was good and that they looked the car over and it needed nothing. Two days later the brakes started squealing. We took it back and they said they needed to be replaced. This was only a days after they said it was fine and that nothing was needed based on their multi-point inspection (I have the paperwork showing that it was checked).

We started going the Serra due to the complete lack of confidence in Crestview s ability to service our car properly. If they tell us that everything passed their inspection but yet missed that the brakes needed to be done, how could we trust them to do anything?

A couple weeks ago we had a slow leak in our tire and needed to go on vacation and had no time to deal with the dealers so we took it to the local tire place to have them look at it. They said it was corrosion and we paid to have that cleaned up. Par for the course with these wheels.

Friday December 13th, we took the Escalade to Serra to get the oil changed and to have the running boards worked on for probably the 8th time. We let them know about having to take the tire to be fixed from a slow leak and that another tire is now saying it has a slow leak. We leave a message Monday afternoon and do not get a call back. We call again Tuesday and leave a message. Tuesday after 4pm we finally get a text stating that they can fix the rim but it will cost us and that it is not under warranty.

I am beyond frustrated that a car that costs that much money can not get its tires to hold air. I call the dealer and talk to the service person and voice my frustration. I though that Serra sold us the tires but he has no record, we must have bought them at Crestview. I tell him that we have had nothing but problems with the rims and he tells me that if we would have gone to him that he could have had them all replaced under warranty but that since we are over 50,000 miles, he can t do anything now. So, was he right and Crestview should have replaced them and the trim or was he wrong and throwing them under the buss? Either way infuriates me!

The service person also tells me that since we did not buy the tires from Serra that he has to clean the rims and charge for that and that we need to have them all rebalanced since they were all out of balance (really, after only 8 months). He also blamed Crestview for not cleaning them when the new tires were installed. I am not sure if they did or not or was it just that they corroded again. My guess is that they are corroded again since we have had this same slow leak problem on multiple tires at least a dozen times now. If it is corrosion, it should be warranty work and not billable.

I leave this up to Cadillac / GM to figure out how I tell this story. Ideally, I can say how it was frustrating but they stood behind their products and resolved our repeated problems fully. Or I can point at the $95+ Cadillac with the running board that does not go up with the corroded wheels and tell how the dealers are either negligent or play the blame game, and recommend that no one should buy a Cadillac!