Lauren Decoud

Review of Bank of America – Highland and...

I have a buisness account with BOF and am a weekly...

I have a buisness account with BOF and am a weekly regular at the BOF on Foothill and Archibald. I have never experienced bad customer service until I met teller Lori. Lori was extremely rude from the the begining of me approaching her window. I was there for 10 minutes and denied my deposits from the company I work for. I am an Afriacan American educated professonial women and Lori took her bad day out on me. I was never rude but did ask questions and it appeared to offend Lori. To insure we have the right lady she is an elder white lady chubby with frizzy hair. My boss came in right after with the same checks and they took the deposit! Why was I treated differently? I will no longer be a customer at this location and would will drive to another location to stay away from poor customer service!! Lori if you do not like your job then please do not take it out on your customers, just quit!