janelle lyon

Review of Bonaventure Resort and Spa

I decided to take a last minute staycation and I ...

I decided to take a last minute staycation and I thought to stay here out west. I should have stayed home because I did not enjoy my stay at all. When I had booked the hotel room Friday afternoon through the website, upon arrival I didn't expect to have to wait nearly 30 minutes to get checked in so late. They must have had a big sw airline because they had about 15 crew members checking in. Mind you I'm on crutches waiting and not one person offered any type of assistance or assuring me to have a seat and wait to get called so my spot in line wouldn't be taken. When I finally get to the front desk lady Melodee although she seemed polite when she had a hard time pulling up my reservations she asked me if I booked it from a "third party" and I told her no and I even pulled up the confirmation number. that's she handed over my license and credit card to another man who seemed he might have been the front desk manager he told me that since my reservation is not in the system that he has to "walk me in" then asked for my email to see what I got the room rate. By the time another 30 minutes has passed by it was late in the night after midnight because crew members were trying to keep the bar open past the closing time. I finally got to my room after 1 am . The next day I stayed in the room until I went to get food for lunch and then again take out late that night at flanigans with my bf when we returned to the hotel room at around 1 both room keys weren't working. So I went to the front desk. They gave me a new room key and I went back to the room to try the key. The front desk lady informed me if I had any issues to call the number on so I don't have to physically walk back in especially since i'm on crutches. When I went back to the room the new keys still didn't work. At that point in time I was tired hungry and frustrated at 2 am all I wanted to do was get in my room and eat and sleep an I couldn't even do that! I called the number and got the answering machine and I called the second time and got the operator and when I informed them of the issue I was having they said they were going to send security. Ten minutes later the security came and tried all three of his keys and it sill didn't work. He left and came back 3 times and the last time brought a key to another room and said if doesn't work that we would have to stay in another room. Sure enough it didn't work he drove me to the next building while my bf had to walk over and He apologized it was after 3 am by then. I was mad we didn't have our clothes, toiletries, anything to charge our dying phones and most importantly my medication that I needed to take daily from my knee surgery. I had to call back and ask for them to bring a charger. I didn't get much sleep knowing all my personal belongings were locked in another room. I called front desk around 7 or 8 am they told me they got it open that morning and they were going to call at 10 they weren't trying to "wake me up" but how could I sleep good; the lady asked if I wanted someone to bring the keys to my new room I said yes, 15 minutes went by and I called back and when I was on the phone that's when I heard them knocking with the room key. When I opened the door the guy handed me the key and i asked, "Did you check too see if it worked?" He said " I will go check it for you". In my head he should have 1. checked to make sure the key works and two brought a cart to transport us to the old room. after about 15 minutes of waiting for him to return I ended up walking on my crutches to the next building because the guy went back up to the front office picked up cart and when I saw he wasn't at my original room I became mad. How backwards can people be? Long story short at check out I asked to speak with the manager and she informed me that they would comp. THAT night only and said she would have called back she took my number down and no one has yet called and this is two days after I checked out. Clearly they don't care about their customers!!!!!