Nightmare all around, please read entire post. 1. ...

Nightmare all around, please read entire post. 1. Room - Gold rewards member, got room right across from elevator. Asked to switch, next room had bad stuff in toilet and snow, yes snow in the room by the window. Asked to switch, got "upgrade". Upgraded room was same size higher floor access to 'club', which was a nice enmenity. Had kids so checked guest bed pull out and it was dirty with a little food or something. Removed sheet and I slept there, instead of kids just to be safe. BTW freezing with heat on 80.
2. Food.. my son got chicken nuggets and they were RAW. Comped the meal, but really scary waiting and hoping he doesn't get sick.
3. Dirty... There was a crack in the wall in shower and black mold along the ceiling. Room smelled horrible. Left for day, came back room smelled worse after cleaning.

If you have a choice, don't do it....

Thanks