Needed new batteries for the remotes for my new to...

Needed new batteries for the remotes for my new to me Ford Explorer...recently bought it - used - and find out both remotes have low batteries. A quick call to my Service Advisor - Chuck Higgins who has me come in and while I'm waiting he switches out the batteries of both....in less than 10 I have two working remotes and I'm on my way. Always great service from Chuck. He's the reason I continue to have both my Fords and those in the past serviced at Harrold Ford...