Review of Orem Mazda

4 years ago

PRO:

PRO:
(1) Gave me a killer deal on my CX 30 because they need units off the lot.

(2) Liko was so great to work with. He was knowledge, detailed, and fast. He understood what I needed in my new vehicle and delivered. He was very transparent with pricing and fees which I really appreciated. He made purchasing a vehicle so painless which usually is not the typical experience most people get. 1000% recommend asking for Liko when you're looking for a vehicle. He did such a great job that I brought my dad in to purchase a vehicle as well.... And he did. They gave me a $100 referral bonus for that so thank you. If this review was just based off my experience with Liko I would give Mazda 5 stars.

CONS:
(1) Unless the sales guys are making a sale they cannot be bothered to help (Liko was not in today otherwise I know I would have gotten a better experience like my dad did). I came in to grab my plates and there were four sales guys standing
by the sales managers counter. Not one of them could step away to help put the plates on my car! They also didn't call me once the plates arrived. They knew I was in a hurry to get them because my temp tags were going to expire and I was going out of town.

(2) After my experience from two years ago I hesitated coming back but my brother-in-law convinced me to go back (he's purchased 4 Mazdas from Orem). Since they gave me a good deal on my car they wouldn't give my brother-in-law $100 for the referral like Mazda advertises.

Experience from 2 yrs ago:
Theo the sales manager low balled me my trade-in and wrote it off as motor issues when all that needed to be done was replace the right axel. When I asked for an invoice the salesman brought be a paper with only about 5 different fees listed (not sure if he thought I didn't know what an invoice looked like). When I asked to take the invoice with me so I can shop around he told me NO. They also refused to give me the loyalty reward of $750 after my brother-in-law has leased from this particular location 4 times.

I left the dealership so displeased with Mazdas customer service after I heard raving reviews.

I went to SOUTHTOWNE MAZDA and they did everything imaginable to get me the best price. They were phenomenal and I was out the door with a Mazda 3 within three hours.

Overall they went from 1 star to 3. If you're looking for a good price come to Orem Mazda. If you are looking for great customer service after/ during your vehicle purchase go to Southtowne Mazda.

Do BETTER at customer service Orem Mazda!!!