Marc Solomon

Review of Angie's List

I live in an older house in South Bexley. Over the...

I live in an older house in South Bexley. Over the past 10 years, I ve done a lot of home improvement projects and worked with many different contractors.

This summer, we decided to complete a series of curb appeal projects including tear down of an ugly awning over our front door, epoxy finish on our cracked/chipped concrete porch and new paint for the exterior. I also wanted to fix our leaky gutter and improve the drainage above our front porch.

I submitted an inquiry on the 614Exteriors website asking for an onsite consultation. The very next day, Keith responded and scheduled a time for a visit. Keith not only responded within 24 hours, he did so on a Sunday! Talk about a fast response time.

When Keith arrived onsite, he quickly diagnosed the source of the leaking gutter. It was the helmet style gutter guards that the previous home owner had installed. Keith recommended removing the gutter guards since they were doing more harm than good in this case. Other contractors might have tried to sell me on a new gutter to make a sale, but Keith was focused on finding the most cost effective solution to the problem.

We then took a look at the gutters above my porch. The current gutter system was not well designed and he suggested a better drainage strategy and explained how it would work.

During the inspection, he noticed several damaged shingles on my roof. Keith explained that I might be eligible for a new roof and offered to help me navigate the process of submitting an insurance claim.

Over the next several weeks, Keith demonstrated excellent customer service and support. After my insurance company accepted my claim, Keith got his roofing crew scheduled for work very quickly. The crew did an incredible job and we are very pleased with how the roof turned out.

There was a delay in getting our new porch gutters and flashing installed due to the amount of work Keith already had on the schedule. But, once it was scheduled, the work was done and done well. I did find a couple of issues after the initial installation. But, Keith was super responsive and got his gutter guy back out to my house to address the outstanding issues.

Overall, I am extremely satisfied with my experience working with Keith and 614Exteriors. And, I highly recommend his team for your roofing and gutter needs.