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Amber Manville

3 years ago

I will clarify to say the 2 doctor I spoke to were...

I will clarify to say the 2 doctor I spoke to were sweet and wonderful and I trusted the vets assessment. I cant speak for overnight care in between the 2 as I wasnt there nor did I speak to the vet. I was upset about charges and while I still think this place is overall pricier than other emergency places I've been, the price and everything was explained well and melinda did a great job at this and I am more understanding because of this explanation and care to explain things. I still am taken back by the expense but the care to explain why was great actually and I am pleased with her explanation and I feel more comfortable with it even if it killed my emergency fund. I agreed with Dr. Shaquiri's assessment and trusted her judgement of the least harm to my pet even though the outcome was negative.....its never always sunshine and rainbows. I thank Melinda for explaining things to me as this makes things more understandable to me and I am more accepting now. She was kind and patient and had wonderful customer service skills.

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