I have posted several Google reviews, all of them ...

I have posted several Google reviews, all of them positive; this is my first negative review ever. I like to give companies the benefit of the doubt and cut them some slack when things aren t perfect. I have been a happy client of Service Autopilot for 7 years. But a few months ago they destroyed the functionality of their note taking system and have not resolved the issue despite dozens of their clients complaining about the problem. When our clients calls in with questions it is important for our customer service reps to provide information about their account quickly. But this software now makes you click on the note once and then you have to wait for it to load. Then you have to click on it again and wait for it to load before you can see the note. The double loading takes FOREVER, and all of our customer service reps feel so frustrated all day long because of the extreme slowness when trying to see the notes. Our internet is super fast and reliable. Adding a new note to a client s account is even worse because there are several more clicks you have to do before it takes you to the right spot. The note taking process is so awkward. It really frustrates our employees, so we will be looking for a new software.