First of all, i wish i could ve done less than one...

First of all, i wish i could ve done less than one star! Last night, myself included in a party of 10, made the over an hour Journey to Owera vineyards. This was a 2nd time there for most of us and our last experience was great. They don t take reservations, so we called at the beginning of our journey to let them know, hey, we have a party of 10 coming, we will be there in about an hour . They said okay, and thanked us. Upon arrival, we were very excited. We walked in and were told there would be a 25 minute wait for a table. Okay, no problem, so we squeezed near the crowded bar, and about 8/10 of us got a drink. 25 minutes goes by, no table. Give them about another 20 minutes, still no table. I ask if and when they think we will get a table, and the young girl(who was nice by the way, but timid) says if you could please give us about 10 more minutes, we are trying. I said okay no problem. I knew they were busy. Two high top tables cleared out, so once again, we were excited that maybe we were about to at least get two tables next to each other. However, they seated two other smaller parties at those tables, while we have now waited for an hour. There was a band playing so other guests who had already checked out sat and listened to the band. I think that Owera really wanted to do something about this they could ve. They could ve put us at the two empty tables, but they didn t. Finally we decide, we re done and going somewhere else(after driving over an hour to come to Owera specifically) but I was still upset, so I asked to speak to a manager. A manager came out, another couple tables that were not next to each other had cleared and said we will seat you right now, and give you a couple of bottles of wine for free. We said okay, but it has to be right now. He says okay and walks away. 5 minutes later, still nothing. So we left with our party of 10, and went on TripAdvisor, found the BEST reviewed place in Cazenovia, The Brewster inn. We called them and asked if they had room for a party of 10 in 10 minutes. They said absolutely, come right over. We head over and upon arrival it is beautiful just like Owera. They were also packed but they made special seating accommodations for a party of 10 in another room. IT WAS READY WHEN WE GOT THERE AND WE CALLED ONLY 10 MINUTES AHEAD OF TIME! The service was excellent. We ordered more drinks, appetizers, our entrees and desert. Congratulations Owera, between the 10 of us and our dinner and tips, we spent nearly $1000. And that is what you lost with your lack of GREAT service. By the way, we will never be back. A young group that likes to go out to dinner frequently, and we will not buy your wine either.