I signed up for hosing in 2008, I always kept my a...

I signed up for hosing in 2008, I always kept my address, phone number, and any important info up to date. I received a letter in the mail (an interest letter I believe) that gave me seven days to respond after the date the letter came in the mail. Long story short I lived in another city, so by the time I received the letter plus the couple of days I went without checking the mail. I missed the deadline. I faxed over the paper anyway. My status on the waitlist went to inactive. I called to explain the situation when someone FINALLY picked up the phone and the guy asked if I had the paper showing that my fax went through. Which I did not I faxed it from a school I was attending at the time and got the confirmation page but didn t think I needed to keep it since it went through...the one time I didn t keep a paper...they got the damn fax and I know it. Years of being on a waitlist gone down the drain. 7 days response time though?...Come on thats completely unfair. Has me seriously wanting to know the protocol. You can t give someone 7 days response time. People have went 7 days without checking the mail. DISGRACE