David Stamm

Review of Dick Scott Nissan

I went to Dick Scott Motor Mall in Fowlerville, MI...

I went to Dick Scott Motor Mall in Fowlerville, MI on August 8, 2015 with my son to purchase his first car as he had just turned 16. We agreed a price with the sales guy (Joe Murphy), and planned to return in 90 minutes with the money while they prepared the car for us. We returned and completed the paperwork with the finance guy (who was great - Jeff Lopez), he turned us back to the sales guy who gave us the keys and the license plate. We were about to go put the plate on the car together and drive away. While waiting for the porter to bring the car up they inform me that a mistake was made and they can't sell me the car. The sales guy looked up the wrong car in the system when he priced it and they were selling it to me for a $4000 discount. I was holding the bill of sale, title application, license plate and keys. I KIND OF thought I owned a car at that point. They got the sales manager (Don Harley) involved and bullied me into thinking I had no other option but to return the paperwork and they would return my money. After this there was ZERO follow up by any Dick Scott staff. I tried to contact the general manager (Jud Scott) but he would not return my email or calls. After several emails and calls I did get him on the phone briefly and he was not at all sympathetic to the horrific purchase experience my 16yr old son and I experienced. He claimed that I should have known what the real price of the car was and should have realized that the price quoted wasn't right. He made it into my fault. By the time I talked to Jud Scott I had purchased another car and my main motive was to let him know how his people treated a customer. I now see why they treated me this way, they are taught this from the senior leadership.

I wouldn't go there for free warranty work. These guys are self centered and don't have a customer centric bone in their body. Avoid at all cost.