I was really looking forward to seeing and staying...

I was really looking forward to seeing and staying at this beautiful hotel but I was staying for three days and thought I had booked a cabana room with either a balcony or a patio what I got was a room overlooking a side street through a filthy window when I complained at the desk saying this was not the room I had booked I was told there was nothing they could do about that but maybe you could get a room food credit I was never contacted again and the credit was never given the hotel seems to be doing it s best to block off it s beautiful rooms from the guess I found that very disappointing. When we asked about reservations at the hotels restaurant we were told to go to OpenTable OpenTable said they had no reservations the restaurant was virtually empty