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Richard Cooper

3 years ago

I have a service contract and get regular spring-a...

I have a service contract and get regular spring-air condition and fall- furnace calls. I called to get the fall service but a water leak was apparent . The company sent technician the same day that I called- five days before the scheduled call. The water problems were quickly diagnosed. A more serious problem was detected , The repair option was clearly explained . The part was under warranty and the labor to install it will be covered by the service contract.
Kevin Ernst installed the new parts. It involved taking the furnace almost completely apart to fix the secondary heat exchanger. He worked very diligently and our system is working well. Thank you.

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