Crystal Turbett

Review of Olympia Entertainment - Detroi...

We went in before my graduation at the fox theatre...

We went in before my graduation at the fox theatre for dinner and drinks. It took 10 minutes for them to acknowledge that we were even at the bar. David was our bar tender and he was nice at first. We ordered a Corona and a guiness which took 10 minutes to recieve two cans of beer that were right in front of us. We then, ordered food. I got the burger with no tomatoes(it came with tomatoes on the burger). A couple minutes later, David comes back and asks us if he put in the order and then looks at the ticket and says I did, look at that. I'm surprised. Weird but still whatever.

Then a couple sat down next to us and the girl was graduating too. I watched the manager and David and a bunch of other staff walk by and completely ignore then for 30 minutes (even looking at them but serving people behind them standing at the bar) and he took care of people not even at the bar! (People were lined up by the water and drink station waiting for thier drinks). I make it sound like it was super busy and it was not. There was half of the bar and then maybe a couple tables filled.....anyways, the couple finally got up and left. (Which I would of left at the 10 minute mark honestly). The couple to the other side of us ordered a margarita and it took 15 minutes for them to get thier drinks (because they had no sour mix at the bar and had to go.get it from the back) the manager went and got it and instead of giving it to David to make the drink with, he took it to a register and just let it sit there for another 10 minutes and so they ended up just leaving too. Another couple sat down next to us and the guy ordered a Tito's martini and the bartender came back from the other end of the FULLY STOCKED bar and asked him if it was gin or vodka he wanted. TITOS!! Then he left the chilled glass at the other end and was like "oh where did I put that chilled glass?" and then when the customer was like "you left it down there" he laughed and walked back to get it and then walked all the way back over to where we were and was carrying the chilled vodka down by his leg and was turning it upside down and letting all the vodka out of the shaker. What a waste of liquor and money for you guys, hockeytown cafe.

David also did yoga in front of us and was praying and you could see he was very angry with how many people he had to serve at once but instead of just doing it, he complained and was upset the whole time. He told us someone was supposed to be there at 5 and didnt show up so it was just him which is understandable buuuut maybe the resturant business is not for you if you have to do yoga and realign your chakras while your at work in front of customers wanting a drink. Seems like David was the one who needed a drink. Lol.

My personal opinion, everything was very disorganized and the manager did nothing but stand around like "what do I do next?" You need a manager who is organized and supporting the whole staff and not just worried about the cash register. I am more apt as a customer to come back if I have a long wait on the drinks but the customer service is great and entertaining. David just seemed like he had no idea how to bartend honestly. I would retrain the whole team and make everyone aware that you cant just sit down at work and do nothing and get paid for it. Its actually work. You could tell the manager was trying but very inexperienced in the customer service industry.

Also fries came out soggy and cold too which the manager came out to give us more fries, which were also cold. I will never go back there!!!