I m curious if taking advantage of customers durin...

I m curious if taking advantage of customers during a pandemic was worth the long term possibility of losing them. Ball and Buck should be applauded for donating medical masks with purchases. However, I think it s telling when the company blames the demand of its consumers for fulfillment failures. These are unprecedented times and empathy should be excercised. The issue is not impatience, rather transparency. Customers can wait but the company has an obligation to communicate accurate information. It s unfortunate that this was not the case. Rather than respond begrudgingly to customers the company should have admitted fault to over promising and under delivering or in this case, not delivering at all. Shame on you Ball and Buck. Will be reconsidering loyalty.