UPDATE 6/13/2019

UPDATE 6/13/2019

After Banner's "response team" left their comment to my review, I contacted them saying, "I m wondering if your response to my review was one of those 'social media responsiveness gestures' or if you want to get some clarity about my experience." They responded on May 24 saying "We will be sending your concerns to the appropriate team and asking for them to reach out address your concerns."

After three weeks with no further contact, it's clear they don't really care, but they sure watch social media closely!

Original review:

Banner Health is untrustworthy and has no compassion. When I went to my doctor appointment at Banner Health, I was told my appointment was cancelled. Banner treated me as if I was either stupid or confused. They decided to have a manager listen to my appointment recording a few weeks before to prove it.

It turns out that they called my brother (similar name), who told them he had no appointment. My appointment phone call was clear and definitive, so their confusion is incomprehensible. They also lost a fax of my previous records I sent them. While I was waiting to speak with their manager, I overheard another patient trying to find out why his wife s information wasn t being sent to her care facility.

When I met with the office manager, she apologized and admitted their failure, but didn t do anything that would make me feel their organization is competent. Managing patient records is essential. Compassion and trust are essential.