Hersh 617

Review of Bernardi Acura of Boston

I brought my first Acura at Acura of Boston in 200...

I brought my first Acura at Acura of Boston in 2004 and ever since then have been getting my vehicles serviced there. I ve spent 10 s of thousands of dollars there. However, After my previous experience working with new service director Brian Nadeau and GM Brian Cho, I will NEVER step foot in that location EVER again. My car was in for service, and some of the work had to be approved by my warranty company. They gave me a loaner, and unfortunately, I got into an accident, where a coyote ran into the highway at night, and I couldn t avoid it. There was no breakdown lane, so I had to continue driving until I reached a safer location. I drove the vehicle another mile or two until I found a decent spot, but it still wasn t a great location. Luckily for me, a state police officer came not too long after and stayed behind me with his lights on for my protection until the tow truck arrived.

I called Acura of Boston first thing and the morning and let them know what happened. After conversing with Brian Nadeau on the first day, he told me as soon as my insurance company comes in, checks out the vehicle, and approves the claim, he would provide me with another car as my car was still in the shop. That was a total lie! His tone quickly became condescending, disrespectful, and even threatened to hold my car for collateral while our insurance company does the investigation. After realizing that we would not resolve the situation, I asked him to escalate the matter. He told me there is nobody to escalate it to and that he runs the show at Acura of Boston and everyone else is below him. Maybe it was my skin color, and he thought I was stupid, but this was a shot at my intelligence. I understand how a business works, and I know nobody with a title service director runs the show. After doing my research, I sent an email to Jim Carney, who never responded, but also found out that Brian Cho was the guy who runs the show there.

After letting Brian Nadeau know that he lied to me and found out there is a manager above him, his tone became more angry and condescending. He told me my insurance company claimed that the accident was negligence; therefore, I couldn t get another loaner; that was another lie. I called my insurance company in front of him, and they said in no way, shape, or form was that accident negligence, and they never reported that it was to Acura and that they were covering the damages.

If Brian Nadeau was transparent from Day 1 and told me there is no way I d be getting another loaner, I would ve understood and picked up my car and brought it to another dealership, which is what I ended up doing four days Later! Instead, he gave me the runaround because he still wanted my money from the service that was supposed to get done. The last lie he told me was my car was sitting there in the parking lot waiting to get picked up if I wanted, but I had to wait 2.5 hours for it be put together when I finally arrived. He was banking on me still getting my car serviced there despite the disrespect and lies, but instead, I paid $550.00 to pick up my car to bring it to another Acura dealership so they can complete the work. GM Brian Cho, was a little more understanding at first and showed more empathy because I was carless for four days and had to uber around. For that reason, I made a final attempt to try and soothe things over with Brian Cho, but things went left when I expressed my displeasure with the service and how his fellow colleauge treated me. He raised his voice threatened to sue me for defamation if I posted online. I will never step foot in that location again, and they have lost a lifelong customer.