Crew was on time and very polite. Albeit, a rather...

Crew was on time and very polite. Albeit, a rather slow-moving crew from what I originally anticipated - but it is what it is. An expensive piece of decor did get damaged during the move. I inquired about options of getting it repaired or a discount if we choose to use them on our next move, and of course there is fine print in the contract that does not cover my damaged piece. The manager apologized and referred me to a claims group which I have no desire of going through. Overall, a B- rating and will shop around with my next move.