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Kristin Hiltz

4 years ago

TERRIBLE customer service, TERRIBLE communcation, ...

TERRIBLE customer service, TERRIBLE communcation, TERRIBLE doctor retention. If visiting your OB annually wasn't difficult enough I've been going for 3-4 years and every time I visit, a different doctor exams me. On my last visit they put me in the room, had me undress, and then wait for the doctor who wasn't even in the building for over 40 minutes in the exam room without anyone EVER come by to check on me. I've called for an RX refill 3x and today was informed it was called in, however I've called my pharmacy and no such thing has happened. The website says their hours are 8:30-5pm today but it is 3:52 I've called and they are CLOSED for the day. They can't keep up with their doctors, their website, or their communcation. So once again I'll go without taking my RX timely and on schedule at no fault of my own.

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