The staff are very friendly. Helpful with any reas...

The staff are very friendly. Helpful with any reasonable request. Rooms were tidy and clean. Resturant meals were great, and prices were on par with any restaurant in town.
The only negative I could find with the place was being a fair distance out of Queenstown. A 40 minute walk along the esplanade track. Their shuttle service needs to be reviewed. You have to book half an hour in advance of one of the registered times, at either end. This was difficult as if you went skiing up one of the mountains, you can't guarantee what time you get back into town. So you have to ring and book when you get back into town. This meant on one day an nour and a half wait at the stop on one occasion!
Being as they are competing with resorts a lot closer to town. I recommend that you snould be able to be picked up as soon as possible.
At least if you don't have a phone, you can get one of the staff at any information centre to ring for you, free of charge.