Santosh Basnet

Review of BMW of San Rafael

I think by far this has to be the worst car shoppi...

I think by far this has to be the worst car shopping and humiliating experience i have ever had. I love BMW brand. I had 328I for a while and I loved it. Then I leased a 2013 infinity g37x. My lease will expire soon and I was really interested in 335I hard top convertible. I went to this dealership few times to check out their inventory and to see if they had the color combination I wanted. So I went there today. I was approached by this sales guy. His name was Bruce Marks.Thats what the card in his desk said. I asked him if I can test drive one of the 335I convertibles because thats what I was interested in. Get this!! He said he will only let me test drive the car if I commit to buy it. I said I can not commit to that because I don't even know how the car drives and if I am gonna like it or not. Here is the shocker, he just no and stared walked away from me. I was literally dumbfounded. As he was walking awayI asked him how he can treat a prospective customer that way. He pretty much implied that he had seen me at the dealership and I was just there to waste his time.
I was literally speechless to get this kind of treatment. I left the dealership completely humiliated. I think the GM at this place is terribly incompetent in hiring good sales people. I was wearing shorts, t shirt and flip flops because it was 90 something out side and I have brown skin. I am pretty sure he thought I didn't fit the profile. Looking at other reviews at google and yelp, my assessment seems correct. They profile and discriminate people at this dealership. I was a huge fan of bmw cars and am ready to get my new car but I will never ever go back to this dealership. I am planning to go back to Infinity where people are so friendly and eager to help. I am planning to test drive the new Q60 sport hard top convertible which is a direct competitor. I am positive if they offer me a good deal I will buy that one. I value a good service over everything. Screw BMW. Screw you Sonnen BMW. You lost a real good customer.