Called on Friday (16th Aug 19) to call out for lea...

Called on Friday (16th Aug 19) to call out for leaking drain pipe on sink, confirmation and debit card taken no worries, all booked for Monday the 19th got a call at 0730am assuming to confirm appointment. Told that the engineer had issues and won't be on site today, told will be Thursday before another colleague could be with me. Do people not work weekends in B2C anymore? Called local guy, cheaper, will be here today and most importantly called to confirm 30mins later! Waste of time, would not recommend.