I'm torn... Some great things and some bad things....

I'm torn... Some great things and some bad things. If you go by service, well I have had the system for a couple days. But getting it was not the easiest of things to do. The first girl I spoke to whom originally called me was awesome. My closing kept getting pushed back and she continued to keep in touch making sure I didn't mind the check ups. Once I got in the house I spoke to the next person to give me my quote. That's were the 2 prices and what I got started to differ. I set up an appointment but the cost was quite more then I was originally told. And also the equipment set up cost. So I canceled/postponed the install. I shopped around while the guy was supposed to call me back in 2 weeks. 5 weeks later I got a call. I explained my view and I will say he then did what he could to make me happy. We set up an appointment. I got a call the day before to confirm, I asked since there was a snow storm supposed to be happening tomorrow (My install date) if that would make a difference. To him it seemed an odd question, why would that matter he said. I asked because I wanted to make sure if I am to be home for this that if they might cancel because of snow, we could re schedule. he said it would not make a difference. Next day I wait, and waited then almost an hour and a half after the time they called... to cancel. I told them I was not happy, had they called earlier I would have been fine, but why so late? I said forget it, if this is the service i got I don't want it. he offered more equipment, and I said it wasn't about that. Finally we agreed to a new date and time. The guy who came was awesome. I am happy with the install. Over all the product is good. but the people setting it up (except the 1st lady i spoke too) were not so customer friendly. My most important thing is customer service, I want to be treated like a valued customer, same way I treat others. It was not a horrible experience but could have been better. So far after a few days, I am very happy with the equipment and look forward to many safe years to come in my new house