Jane I

Review of Bonaventure Resort and Spa

My husband and I stayed there last night. He booke...

My husband and I stayed there last night. He booked the hotel via Hotwire and when we got there, I thought this is really great! What a nice way to end our trip back from the Keys.
When we walked in, I was looking for the rolling luggage racks. My husband was at the front desk and I was told ever so curtly, You need to see the bellhop! Well, duh, there was no one at the front door nor was anyone inside to ask. Then I was told
you don t need one since you are in Building 8 .
Why thanks again!
I went to the spa and asked if I could be worked in and it was a go. When I asked about massages, I was told, here is our listing. I asked about aramotherapy and got no response. But when I came back and signed in, I received a lamenented list of services which included aromatherapy.
I told them I wanted to add that service and an additional one.

Well, that brought about two staff approaching me to sign another paper so they could charge me . Well, okay. The massage was fabulous, but when I left there four staff members there and I was told that my services were already added with gratuity and thanked me. Because the massage was so relaxing, I let it go.

After that, it made me mad. Did they not think I would add a gratuity because I only spent$175?
I am 63 years old, put myself though both undergrad and graduate school working with the public. I tip well and sometimes I give more than 20 percent.

We decided to eat dinner in the bar, the food was okay. However, there were only about five tables eating and drinking in the bar. Again, blatantly ignored, had to ask for silverware to eat, ask for the check while watching all of the staff carry on conversation

When we walked from our car, the nicest young man offered to help us the and then again later when he saw us again. Perhaps you should have him work at your front desk.

So, reading the reviews, I liked the hotel. Your management could use some manners from the staff that work in the parking lot and work behind the spa doors.

So, the massage therapist, was excellent and the young man in the parking lot were great. That s why you get a three because every one else was either poorly trained and/or managed