Emily Jane

Review of Star Hotel Metropole

The hotel overall is very clean, comfortable and s...

The hotel overall is very clean, comfortable and satisfying.
We had requested an early check in which was available when we arrived, something that myself and my boyfriend were very grateful for as we had a full day ahead of us. I didn't feel we got a happy welcome from any staff, even though the people on reception were willing to answer our questions on the area. I don't think I saw any of the staff smile. The room we stayed in was lovely and the decor was very modern. I did however book an executive double but I didn't quite see the benefits of paying that bit extra for an executive. But seeing as we would not be spending a lot of time in the hotel, I did not want to have to pay any extra for an upgrade. I did not see anything on Agoda that told me I would have to pay 48 euros for the city tax when I checked out, something that would have been very helpful.
The breakfast was good but not great, it depends on what you prefer to have in the morning.
On the third morning we were woken up by a fire alarm and after walking from the 7th floor we were met by no staff members. I was approached by another guest who informed me it was a false alarm. As i looked over at reception i could see the staff stood behind their computers, looking as though they don't have a care in the world.
After checking out we waiting outside for our airport mini bus to pick us up. We began to panic as it was 20 minutes late, therefore by boyfriend asked reception if they could call and check for us the the bus was coming (as our driver didn't speak much english). The staff member he had spoken to told him to wait as they were sure it will eventually turn up. I did not see why it was such a big ask for the staff to make a quick phone call to make sure if the driver was just late. I am a receptionist at a hotel myself and we have many large groups stay with us who have scheduled transport, and i would never tell them to just wait for the car to eventually turn up. The hotel is great but the staff certainly create a not so nice atmosphere.