Rashidi Aly Abdul Rais

Review of Shangri La Georgetown,Penang

Jen must maintain a log of its customers' profil...

Jen must maintain a log of its customers' profile as well as their preferences, especially the regular guests. I am sure the extra effort given will be much appreciated. I know I would.

For me it's the muslim prayer mats that i request for every time I am there. I have to request for this every visit and the last time was made to wait quite a long time, made even more agitating as I was rushing out for a meeting.

Similarly, I am sure Jen can make the checking-in process even more convenient to their regular guests.