Where to start?

Where to start?
We arrived at whistler at 1 pm (this was not our first trip) ans were told to be put on a waitlist to check in and to probably come back around 4pm. 3 hours of wasting time later,the front service staff were rude, the room was filthy (there were hairs all over the bathroom and the place smelled really bad).

The resort pool was tiny and the hot tub was lukewarm. To top it off, we were about to be charged for a resort fee and were explained it was for having used the wifi and the pool. We did not step into the pool nor bothered with the wifi. I let the lady at the front desk, Rosalie, know about the above issues so that charge was thankfully removed.

Overall, the customer service for a whistler resort and spa was seriously lacking and cleanliness needs serious work. When I brought up my issues the next morning, the same front desk lady could not have cared less and handed me my invoice and helped the next person in line.