Mike Fobert

Review of Hilton Pasadena

The hotel was great was suppose to have a room wit...

The hotel was great was suppose to have a room with a Mountain View however there was no rooms available on the higher floors. Now they should of said something at check instead of getting to the room and seeing that your view was of a parking garage and not the mountains. Now you are probably asking your self why a 5 star rating. Well it was because of the manager on duty ( I wish I could remember her name) she was great, it was not the normal I m sorry BS they normally give you. Don t get me wrong she did apologize but was very sincere about it. Then asked what I thought would be a fair price for the room. The room was very nice. I said a 75.00 dollar a night discount would be fair. ( I was already at a discounted room rate ) she did not even hesitate she updated the system right there on the spot. Then she even sent a 6 pack of beer and peanuts to the room and gave me a night of parking free. This was done with out even asking. I really wish I could remember her name as I was really impressed and she is responsible for 98% of the 5 star rating.