Eric Thigpen

Review of Kaiser Permanente LAMC

It was a nightmare trying to schedule a colonoscop...

It was a nightmare trying to schedule a colonoscopy appointment. First time I called, it said that my hold time would be between 8-11 minutes. I was on hold for almost an hour until I finally had to hang up.
The second time I called, it said the hold time would be the same (8-11 minutes); this time I chose the option to have them call me when it was my turn. Waited 2 hours without a call.
I called again for a third time and was on hold for over an hour (even though I was given the same 8-111 minute hold time). When the representative finally answered, I expressed my frustration about the situation, ,especially since it was for scheduling an important surgical procedure.
He said nothing, at first I thought we got disconnected. After I asked if he was still there, he finally replied asking what I was calling about. I asked him his name, but he refused to give me his last name.
After seeing the overall reviews online were negative, I felt the need to also provide my input so that they will do something about this. One and a half stars is not acceptable for something as important as health insurance and customer service.